Refund Policy

This Refund Policy applies to all orders placed on our website, the independent retailer of Waterpik™ oral health products, replacement tips, brush heads, accessories, and replacement parts. We are committed to providing a transparent, hassle-free shopping experience, and this policy outlines our rules and processes for returns and refunds for customers worldwide, with a core focus on serving customers in the United States.

60-Day Return Eligibility


We accept return requests for all eligible products within 60 calendar days from the date your order is delivered. To be eligible for a return and full refund, items must meet the following requirements:

  • Products are in unused, brand-new condition with original packaging intact
  • All included accessories, manuals, and parts are complete and undamaged
  • For hygiene-sensitive products (including replacement tips, brush heads, and sealed oral care parts), returns are only accepted if the original seal is unbroken and the product remains unopened, in compliance with health and safety regulations
  • Returns are initiated within the 60-day window from delivery confirmation

Return Request Process


To start a return, please contact our customer support team with your order number and the reason for your return. Our team will review your request and provide you with detailed return instructions within 1-2 business days. We ask that you do not send returned items without prior confirmation from our team, as this may delay or prevent the processing of your refund.

Refund Processing & Currency Rules


Once we receive and complete a quality inspection of your returned items, we will finalize your refund processing within 5-10 business days.

All refunds are processed and settled exclusively in United States Dollars (USD), regardless of the currency used for payment at checkout. The refund amount will be credited back to the original payment method you used to place your order. Please note that the time for the refund to reflect in your account may vary depending on your payment provider and bank’s internal processing timelines, which are outside of our control.

Shipping Fees for Returns


  • If your return is due to our error (including wrong items shipped, defective products, or missing parts upon delivery), we will cover all associated return shipping costs.
  • If your return is initiated for personal reasons (including but not limited to changed mind, incorrect item ordered, or product no longer needed), you will be responsible for all return shipping fees. Our original free worldwide shipping offer for the initial order is non-refundable in such cases.

Non-Returnable Items


For health, safety, and regulatory reasons, the following items are not eligible for return or refund:

  • Opened, used, or damaged hygiene-sensitive products (including replacement tips, brush heads, and sealed oral care components with broken original seals)
  • Products that have been altered, misused, or damaged due to customer negligence
  • Items returned outside of the 60-day eligibility window

Policy Updates


We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the revision date.

If you have any questions about our return and refund rules, please contact our customer support team for assistance.